Refunds

The short version

If it doesn't help, email us within 30 days and you get your money back. No questions.

The whole process

Email info@bettertoday.co.za from the address you bought with, or reply to your plan email, and say you want the refund. You do not have to give a reason, fill in a form, prove you followed the plan, or send anything back. You keep the PDF.

We send the refund within two working days of your email. Depending on how you paid and on your bank, it usually shows in your account within a few days after that. Instant EFT refunds can take up to six days end to end. It goes back to the card or account you paid from.

Thirty days from when

Thirty days from the day you paid.

If something is wrong rather than unhelpful

If your plan never arrived, arrived blank or broken, or does not reflect the answers you gave, that is a different thing and we do not need the 30 days to be running. Tell us and we will fix it or refund you, whichever you prefer. This is your right under section 54 of the Consumer Protection Act and we are not going to argue about it.

If you were charged twice for the same order, tell us and we refund the extra charge immediately.

Your rights under the law

Buying online in South Africa normally gives you seven days to cancel without a reason under section 44 of the Electronic Communications and Transactions Act. Because your plan is written and delivered immediately, you are asked at checkout to agree to that immediate delivery, which sets that particular right aside once the plan is delivered, under section 42(2)(d).

Our 30-day guarantee is deliberately longer and simpler than that right. Nothing on this page reduces any right you have under South African law.

If we cannot agree

Email us first; we would rather sort it out directly. If that fails, you can contact the Consumer Goods and Services Ombud on 0860 000 272, which is free.